Rates and Bookings
expand_more I don't see prices on your website. How can I receive a quote?
Since our services are completely customizable, prices and possible itineraries can be very diffent depending to your needs. So, first of all, please send us an email or enquire about services compiling the forms available on the website to quickly receive a quote for your trip.
expand_more How can I make a reservation?
Booking our limousine services is very easy! After sending the first enquire (via email or through the forms available on the website) and considering the quote you received, if you would like to confirm your reservation Ivana from the office will be very glad to assist you providing instructions to secure your booking. Once received all the details needed, we will send you back a confirmation email that you can keep as proof of your booking.
expand_more What is included in your fees and what is NOT?
The rates we provide are always inteded as per vehicle and NOT per person. They include the comfortable transportation with an English speaking driver for the kind of service you are going to book (transfer, tour, or else). Retes also include all taxes, parking, tolls and fuel. They never include: tip for the driver, porterage service, entrance fees at any site, private authorised tour guides, meals or else, unless specifically mentioned on your offer.
expand_more Which payment methods are allowed?
We accept cash in EUR value and credit cards (VISA, MasterCard, AMEX, etc..). Regardless of the payment method you prefer, you will pay the total amount on the day, at the end of service directly to the driver. During the booking procedure, we ask you to decide in advance the payment method you will use just because we have got limited credit card machines for accepting payments by card. In case you need to pay for our services in advance, we can pre-charge your credit card from the office upon request.
expand_more Do I need to pay in advance?
NO, you will pay the total amount on the day, at the end of service directly to the driver. In case you prefer to pay for our services in advance, we can pre-charge your credit card from the office upon request.
expand_more Can I pay for my trip with a different credit card than the one used to book?
YES, you can use any credit card (or cash) to pay the driver.
expand_more Why do I need to send my credit card details?
We need valid credit card details only to guarantee your booking. We will NOT charge any amount on your card! Your credit card will only be charged if you have requested a pre-paid service or if the cancellation policy has NOT been followed.
expand_more Can I make a reservation without a credit card?
A valid credit card is needed to guarantee your booking. You can also make a reservation using someone else's card provided you have their permission. In this case please confirm the card holder's name during the booking procedure.
expand_more Are my credit card information safe?
YES, of course. RainbowLimos.com uses a secure connection and your personal data and credit card details are encrypted. Our secure server uses "Secure Socket Layer" (SSL) technology, the online industry's standard.
expand_more The credit card that I provided to make a reservation is no longer valid. What should I do?
Please contact us. We will provide a new form in order to update your credit card info and keep your booking correctly in place.
Cancellations - Date/time changes
expand_more Can I cancel my reservation?
YES, you can cancel free of charge until 72 hours before pickup. You'll be charged the 50% of the total price if you cancel in the 72 hours before pickup.
(Times quoted are from Italy time zone (EST) )
expand_more Can I change the date/time of my reservation?
YES, you can modify your booking at any time. Of course, any change is subject to our availability. If we will be able to accommodate the change we will adjust your reservation without any additional fee. In case we will NOT be able to accommodate your change request you can cancel the reservation (free of charge if until 72 hours before pickup). You'll be charged the 50% of the total price if you cancel in the 72 hours before pickup.
expand_more How do I know if my booking was cancelled?
After you cancel a booking with us, you should receive an email confirming the cancellation. Check your inbox and spam/junk mail folders. If you don't receive an email within 24 hours, please contact us again to confirm we got your cancellation.