FREQUENTLY ASKED QUESTIONS

Everything you want to know...

Learn more about us and check out the frequently asked questions that our clients make on a daily basis.
Get a better understanding of the service you will be receiving when you decide to plan your experience with Rainbow Limos.

lock_openBookings & Rates

• expand_more I see some prices on your website. How can I get an accurate quote?

  Since our services are fully customizable, prices and itineraries vary based on your specific needs. To receive a personalized quote, please email us or use the inquiry forms available on our website.

• expand_more How do I make a reservation?

  Booking our limousine services is simple! After sending your inquiry and reviewing your quote, simply contact our team to confirm. Once we have all the necessary details, we will send a formal confirmation email for your records.

• expand_more What is included in the rates and what is NOT?

  The rates we provide are always intended per vehicle, NOT per person. They include private transportation with an English-speaking driver for the type of service you book (transfer, tour, or other). Rates also include all taxes, parking, tolls, and fuel. However, they do not include gratuity for the driver, porterage services, entrance fees to any sites, private authorized tour guides, meals, or other expenses unless specifically mentioned in your offer.

euro_symbolPayments & Credit Cards

• expand_more What payment methods do you accept?

  We accept cash (Euros) and all major credit cards (VISA, MasterCard, AMEX, etc.).

• expand_more When do I pay?

  Credit card payments will be processed at the time of booking.
  If you prefer to pay in cash, the full amount will be due at the end of the service and should be paid directly to the driver.

• expand_more If I choose to pay in cash, do I need to provide credit card details?

  Yes. Valid credit card details are required to guarantee your booking. We will not charge your card at the time of booking; it will only be charged in the event of a late cancellation or no-show, as per our policy.

• expand_more Is a credit card always required to book?

  Yes. A valid credit card is required for all reservations to guarantee your booking.

• expand_more Is my credit card information secure?

  Absolutely. RainbowLimos.com uses secure, encrypted connections. Our servers utilize industry-standard SSL (Secure Socket Layer) technology to ensure your personal and payment data remain protected.

cancelCancellations & Date/Time changes

• expand_more Can I cancel my reservation?

  Absolutely, you can cancel your reservation. To avoid any penalty fees, please let us know at least 15 days before your scheduled pickup.
  
  Our cancellation policy is as follows:
  · 15+ days notice: Full refund (no penalty fee).
  · 14 days to 48 hours notice: 20% cancellation fee.
  · Under 48 hours notice: No refund (100% cancellation fee).
  Please note that all times are based on Central European Time (CET).
  
  > In case Entry tickets are included in your booking (e.g., Pompeii Ruins, Mt. Vesuvius), they are strictly non-refundable regardless of when you cancel.

• expand_more How do I know if my booking was cancelled?

  We’ll send an email your way as soon as your booking is canceled. If you don't see it in your inbox (or spam folder) after 24 hours, please let us know—we'll be happy to double-check that everything went through correctly for you.

• expand_more Can I change the date or time of my reservation?

  Yes, you are welcome to modify your booking at any time for free, though changes are subject to our availability. If we can make the new date or time work, we’ll be happy to adjust your reservation right away. If we aren't able to accommodate the change, you can choose to stick with your original time or cancel the booking.
  

• expand_more What if my flight or train is delayed?

  Unlike many providers in this industry, we do NOT charge extra fees for unexpected travel delays. We believe you shouldn't be penalized for circumstances beyond your control!
  
  Seamless Tracking: All airport and station pickups include complimentary flight and train tracking. By providing us with your travel number and scheduled arrival time, you ensure that our driver monitors your status in real-time and adjusts your pickup accordingly—whether you arrive early or late.
  
  Staying Connected: While we use advanced monitoring, travelers often receive local updates first. Please notify us of any significant changes to your schedule; your updates help us provide the most reliable service possible.
  
  Our Guarantee: We do not charge additional fees for significant delays (with the exception of standard night-time surcharges for late-evening arrivals). If your schedule shifts drastically, we may need a short window to rearrange logistics, but we will work diligently to ensure your driver is there when you need them.