How can I make a reservation?

Booking our limousine services is very easy! First of all, please send us an email or enquire services compiling the forms available on the website. Ivana from the office will be very glad to assist you providing lots of information about rates, availability and instructions to secure your reservation. Once received all the details needed, we will send you back a confirmation email that you can keep as proof of your booking.

Which payments method are allowed?

We accept cash in EUR value and credit cards (VISA, MasterCard, AMEX, etc.). In both cases, you will pay the total amount on the day, at the end of service directly to the driver. During the booking procedure, we may ask you in advance the payment method you prefer just because we have got limited credit card machines for accepting payments by card.
In case you need to pay for our services in advance, we accept also pre-payments through bank transfers or pre-charging your credit card.

Do you have a cancellation policy?

We like very much to be always flexible and accommodating with our clients! Our cancellation policy may be applied only in specific situations: this depends on type of service, amount to be paid, etc. The reservation manager will inform you (via email, during the booking procedure) in case your service is covered by cancellation policy, asking for your credit card information (#number and expiration date) as well. Once determined that, the bookings that will be cancelled with more than 48 hours notice do NOT incur any cancellation fees. If instead, a reservation will be cancelled within 48 hours from the pickup time agreed, we will reserve the right to debit the "no-show fee" on your credit card (which will be the 50% of the amount agreed).

Where do I meet the driver?

» At the airport the driver will be waiting for you at the exit gate of the baggage reclaim area with a sign with your name written on it. In case you will lose your luggage, please try to advise us (contacting our office) or the driver (just outside). This way, he will keep waiting for you without any extra fee for the delay. Then, you will be able to get back to the lost&found zone.

» At the train station the driver will be waiting for you at the top of the arrival platform showing a sign with your name written on it. We advise: please don't trust the porters at the station because they are not official ones and can ask too much money! The driver will help you to carry your luggage when we'll get in touch. If, for any reason we will not find each other, while we try to get in touch you can wait for us at the platform 24.